Refund and Return Policy – MEGANOVAS

Effective Date: March 4, 2025

At Meganovas, we strive to provide high-quality products and services. If you are not fully satisfied with your purchase, our Refund and Return Policy outlines the conditions and processes for returns and refunds.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item must be returned within 30 days of the purchase date.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (receipt or order confirmation) is required.

  • Certain items, such as customized products, digital downloads, and perishable goods, are not eligible for returns.

2. Refund Process

If your return is approved, we will process your refund as follows:

  • Refunds will be issued to the original payment method within 5-10 business days after approval.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

  • If the item was purchased during a promotional sale, the refund amount will reflect the discounted price paid.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

4. Non-Refundable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Downloadable software or digital products

  • Perishable goods

  • Items marked as “Final Sale”

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).

  • We recommend using a trackable shipping service as we are not responsible for lost return shipments.

6. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

📍 Address: 3277 Valley Lane, Austin, United States
📞 Phone number: 512-597-3259
📧 Email: info@meganovas.xyz
🌐 Website: https://meganovas.xyz/

Please provide your order number and details about the issue.

7. Changes to This Policy

Meganovas reserves the right to modify this Refund and Return Policy at any time. Any updates will be posted on our website with an updated effective date.

By making a purchase, you agree to the terms outlined in this Refund and Return Policy.